Privacy Policy - Virtual Agent AI

At Virtual Agent AI, we respect your privacy and are committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, share, store, and safeguard your information when you visit our website or use our services. This Policy applies to all users, including visitors, customers, and any integrated third‑party services.

Information We Collect
We may collect the following information:

a. Personal Information
Information you provide directly to us, such as:

• Name
• Email address
• Phone number
• Business and company information
• Communications (e.g., messages, support requests) provided when booking demos or contacting us

b. Usage and Technical Data
We automatically collect certain technical information when you interact with our website, including:

• IP address
• Browser and device information
• Pages visited and features used
• Interaction and performance data
  c. Integration Data
  If you connect third‑party services (e.g., calendar, CRM, phone system) with our platform, we receive only the data required to enable those integrations.

 
How We Use Your Information
We may use your information to:

• Provide, maintain, and improve our services
• Manage bookings, client relationships, and support
• Customize your experience
• Send service‑related and marketing communications (where you’ve opted in)
• Analyze and improve website performance
• Comply with legal or regulatory requirements
   
  Legal Basis for Processing (Where Applicable). 
  When required by applicable law (e.g., GDPR for EU users), we rely on one or more of the following legal bases to process your data:
• Your consent
• Performance of a contract
• Compliance with legal obligations
• Our legitimate business interests (e.g., improving service, security)
   
  Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to improve user experience and analyze how our services are used.
Cookies may be:

• Essential (required for site functionality)
• Analytics/Performance (to understand usage patterns)
• Marketing (to tailor promotions)
  You can adjust your browser settings to disable cookies, but this may impact site functionality.

 
Third‑Party Sharing & Disclosures
We do not sell your personal data to third parties.

We may share information with:

• Service providers and partners (CRM, calendar, analytics, payment processors)
• Third‑party vendors that help deliver and support services
• Legal authorities when required by law, subpoena, or to protect legal rights
  Third‑party tools used (e.g., analytics, integrations) are subject to their own privacy terms. You should review their policies for specific data practices.

 
Data Security & Storage
We use industry‑standard security measures to safeguard your data, including:

• Secure socket layer (SSL) encryption
• Access controls and authentication
• Secure servers and storage practices
  While we strive to protect your information, no internet‑transmitted system is 100% secure.

 
Data Retention
We retain personal data only as long as necessary for the purposes for which it was collected, to fulfill contractual obligations, to comply with legal requirements, or to resolve disputes.

 
Your Rights
Depending on your location and applicable law, you may have the right to:

• Access the personal data we hold about you
• Correct inaccuracies or update information
• Delete your data
• Object to certain processing
• Request portability of your data
• Opt out of marketing communications
  To make a request, contact us .

Children’s Privacy
Our services are not intended for users under the age of 18, and we do not knowingly collect personal information from children. If we learn we have collected such data, we will delete it promptly.

 
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top will be revised when changes are made. Continued use of our services after updates constitutes acceptance of the revised policy.

 
Contact Information
If you have questions or requests related to this Privacy Policy, please contact us.