Terms of Service

Welcome to Virtual Agent AI (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website at https://virtual-agent-ai.com and all services we offer, including our AI-powered voice agents, virtual receptionists, chatbot automations, lead capture tools, calendar scheduling, and CRM integrations.

By accessing or using our website or services, you agree to comply with and be bound by these Terms. If you do not agree, you may not use our services.

 
Use of Services
You agree to use Virtual Agent AI's services only for lawful business purposes. Prohibited activities include, but are not limited to:

• Engaging in fraud, spam, or misleading communication
• Abusing, harassing, or impersonating others
• Violating any laws, regulations, or third-party rights
• Interfering with our systems, tools, or other users

We reserve the right to suspend or terminate your access for any misuse of the platform.

 
User Data & Privacy
Your use of our services is also subject to our Privacy Policy, which explains how we collect, store, and use your data. By using our platform, you consent to the practices outlined in that policy.

You are responsible for

• Ensuring the accuracy of the data you provide
• Maintaining the confidentiality of your account credentials
• Monitoring any activity under your account

Intellectual Property

All content and tools provided on the Virtual Agent AI platform — including text, logos, call flow designs, AI scripts, prompts, software, and back-end technology — are the intellectual property of Virtual Agent AI and/or our licensors. These materials are protected by copyright, trademark, and other applicable laws.

You may not copy, modify, resell, reproduce, or distribute any part of our content or services without prior written consent.

 
Service Availability & Modifications

While we aim to provide 99.9% uptime, we cannot guarantee uninterrupted access. Temporary disruptions may occur due to:

• Scheduled maintenance or updates
• Unforeseen technical issues
• Third-party service outages
  We reserve the right to modify, suspend, or discontinue any part of the service at any time, with or without notice.

 No Guarantees or Legal Advice

Our AI-powered automation tools are designed to assist businesses with calls, lead generation, and scheduling. They are not a substitute for human judgment, professional advice, or regulatory compliance.

You agree not to rely solely on AI-generated outputs for legal, financial, medical, or other professional decisions. We are not responsible for consequences arising from reliance on automated results.

 
Limitation of Liability

To the fullest extent permitted by law, Virtual Agent AI will not be liable for any direct, indirect, incidental, special, or consequential damages arising from:

• Your use or inability to use the service
• Delays, errors, or data losses
• Any unauthorized access to or use of your data
• Issues caused by third-party platforms, integrations, or systems
   
  Indemnification

You agree to indemnify, defend, and hold harmless Virtual Agent AI, its affiliates, and employees from any claims, liabilities, damages, or expenses arising from:

• Your violation of these Terms
• Your misuse of the services
• Your violation of applicable laws or third-party rights

Termination
We may terminate or suspend your account immediately for breach of these Terms or misuse of the platform. Upon termination:

• Access to the service will cease
• Any outstanding obligations remain enforceable
   
  Changes to These Terms
  We may update these Terms at any time. The “Last Updated” date will be revised accordingly. Continued use of the website or services after changes are posted constitutes your acceptance of the revised Terms.

 Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of California, U.S.A., without regard to conflict of law principles. Any disputes arising out of these Terms or your use of our services will be resolved in the state or federal courts located in Riverside County, California.

Contact Us
If you have any questions about these Terms or your use of our services, please reach out.